Support

• Open Broaden and tap Open Safari Settings, or go to Settings › Apps › Safari › Extensions › Broaden.
• Turn on Allow Extension.
• On the same page, set All Websites to Allow.
• Back in Broaden, tap Start 7-Day Free Trial, then open any website in Safari with iPhone Duo folded.

Broaden's Get Started card ticks off each step once it's done, and goes away when everything is set.

All Websites is set to Ask. Set it to Allow in Settings › Apps › Safari › Extensions › Broaden. If Safari asks on a page, choose Always Allow…, then Always Allow on Every Website. Allowing a site for one day only means Broaden stops there the next day.

• Check that iPhone Duo is folded: on the open iPhone Duo, Safari uses the whole screen unless it's in Split View.
• Open Broaden's menu in Safari: its first line says what's happening on this page, for example that the page uses a desktop layout or that Broaden is off in this orientation.
• Check the website's mode in the menu, and Orientation, which can limit Broaden to portrait or landscape.
• If you turned Broaden off for this page, reload the page or tap Turn back on on this page.
• If the free trial has ended, Broaden shows pages as Safari does until it's unlocked.

Choose Pictures instead of Pictures & text for it, or Off, in Broaden's menu on that website; Broaden remembers it. Then write to us with the website's address so we can look at it.

Turn off Hide cookie & sign-up banners for that website in Broaden's menu, then reload the page. Broaden only hides banners; it never accepts or declines anything for you.

The trial is a free App Store purchase you start in Broaden. It lasts 7 days from then, on all your iPhones with the same Apple Account, and doesn't start over if you reinstall. Nothing is charged when it ends: Broaden simply shows pages as Safari does until you unlock it for $2.99.

Open Broaden › More and tap Restore Purchases, signed in with the Apple Account you bought Broaden with. Family Sharing members get Broaden automatically if the purchaser shares purchases with them.

Apple handles refunds for the App Store. Ask for one at reportaproblem.apple.com.